Got Questions?

Everything you need to know about setting up and growing with Ruchiq.

Getting Started

Your Store URL

WhatsApp & Ordering

Payments & Delivery

Compliance & Licenses

Operations & Staff

Platform Limits

Privacy & Data

Ruchiq Agents

Still have questions?

Send us an email. Our founders review every inquiry personally and will get back to you as soon as possible.

Email Support

RuchiqEarly Access Beta

Request Onboarding Sign In Get Started

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Got Questions?

Everything you need to know about setting up and growing with Ruchiq.

Getting Started

Your Store URL

WhatsApp & Ordering

Payments & Delivery

Compliance & Licenses

Operations & Staff

Platform Limits

Privacy & Data

Ruchiq Agents

Still have questions?

Send us an email. Our founders review every inquiry personally and will get back to you as soon as possible.

Email Support

FAQ - Frequently Asked Questions | Ruchiq | Ruchiq

Got Questions?

Getting Started

How quickly can I get started?

Is Ruchiq completely free during Early Access?

How long does the Early Access period last?

Will my data and orders be preserved after Early Access ends?

How do I cancel my subscription?

Your Store URL

What is my store's URL and how is it decided?

Why does my URL include my area name?

I have multiple branches. Can I get one URL for my whole brand?

Can I change my store URL after it's been set?

WhatsApp & Ordering

Do I need my own WhatsApp Business API account?

How does the WhatsApp automation work?

How do customers receive order updates?

Can I automate payment verification?

Payments & Delivery

How does delivery work?

Who sets the delivery fees?

Can I integrate my own payment gateway?

How are refunds handled?

What happens when I exceed my Digital Order limit?

Compliance & Licenses

Do I need an FSSAI license to use Ruchiq?

What happens if my FSSAI license expires?

Is Ruchiq GST compliant?

Is Ruchiq a B2B or B2C platform?

Operations & Staff

Can I give access to my staff?

Which printer should I use?

Will my restaurant appear on Google?

Platform Limits

Are there any limits on order amounts or quantities?

Can I set a custom maximum quantity for my items?

Privacy & Data

Who owns my customer data?

How does AI Menu Extraction work during onboarding?

What is PII Masking?

Is my customer data safe when I export it?

Do customers need to install an app?

Ruchiq Agents

What is a 'Ruchiq Agent'?

How do I verify an agent BEFORE sharing my details?

How do I become a Ruchiq Agent?

Still have questions?

Got Questions?

Getting Started

How quickly can I get started?

Is Ruchiq completely free during Early Access?

How long does the Early Access period last?

Will my data and orders be preserved after Early Access ends?

How do I cancel my subscription?

Your Store URL

What is my store's URL and how is it decided?

Why does my URL include my area name?

I have multiple branches. Can I get one URL for my whole brand?

Can I change my store URL after it's been set?

WhatsApp & Ordering

Do I need my own WhatsApp Business API account?

How does the WhatsApp automation work?

How do customers receive order updates?

Can I automate payment verification?

Payments & Delivery

How does delivery work?

Who sets the delivery fees?

Can I integrate my own payment gateway?

How are refunds handled?

What happens when I exceed my Digital Order limit?

Compliance & Licenses

Do I need an FSSAI license to use Ruchiq?

What happens if my FSSAI license expires?

Is Ruchiq GST compliant?

Is Ruchiq a B2B or B2C platform?

Operations & Staff

Can I give access to my staff?

Which printer should I use?

Will my restaurant appear on Google?

Platform Limits

Are there any limits on order amounts or quantities?